World Star Graphics Printing Terms of Use Welcome to the website of WSMMG. Your use of our website and all content and services available thereon are offered to you on your acceptance of these Terms of Use, our Privacy Policy and other notices posted on this website. Your use of this website, or of any content or services presented in any area of this website, indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices posted on this website. We suggest you print a copy of each of these documents for your records. We shall have the right, at our sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you. Any changes to these Terms of Use shall be effective and binding on you immediately following the posting of such changes on our website. You agree to review these Terms of Use from time to time. These Terms of Use were last modified on March 16th, 2016. Disclaimer Use of our website is provided to you solely for your own personal use and not for purposes of resale, distribution, public display or performance or other similar uses by you. Unless otherwise indicated on our website, you may display, download, reformat and print a single copy of any information on our website for such personal use. Access to and the right to use our website may be subject to local laws and regulations. You agree to comply with all applicable laws and regulations relevant to your use of our website. We have made commercial best efforts to obtain the most accurate and timely information available, including information concerning pricing, promotions and items, all of which is complex and subject to change. Accordingly, we do not guarantee the accuracy, reliability or completeness of any of the information contained on, downloaded or accessed from this website. The performance of our website and all content or services accessed from or available thereon are provided to you on an “as is” basis, without representations, warranties or conditions of any kind (to the fullest extent permissible under applicable law), including any implied warranties or conditions, or warranties or conditions of merchantability, fitness for a particular purpose or non-infringement of the rights of third parties. We make no representation or warranty to you, whether expressed or implied, that our website and any content or services accessed from or available thereon will be uninterrupted, error free or corrected in the event of discovery of any errors, free of viruses or other harmful components, nor for any breach of security or any damage to your computer system or loss of data that may result from accessing, downloading, or using any materials from our website. We reserve the right, at our sole discretion, to modify, disable access to or discontinue, temporarily or permanently, any part or our entire website or any content contained thereon, without liability or notice to you. As a visitor to our website, you acknowledge and agree that any reliance by you on any information available on this website shall be at your own risk. In no event shall we be liable for any direct, indirect, consequential, special or exemplary damages arising from the use or the performance of this website, even if we have been advised of the possibility of such damages. Confidentiality and Transmissions over the Internet The transmission of data or information (including communications by e-mail) over the Internet or other publicly accessible networks is not secure, and is subject to possible loss, interception or alteration while in transit. Accordingly, we do not assume any liability for any damage you may experience or costs you may incur as a result of any transmissions over the Internet or other publicly accessible networks, including the exchange of e-mail with us (including those which may contain your personal information). While we shall take commercially reasonable efforts to safeguard the privacy of any personal information you provide us and treat such information in accordance with our Privacy Policy, in no event will the information you provide to us be deemed to be confidential, create any fiduciary obligations to you on our part, or result in any liability to you on our part in the event that such information is inadvertently released by us or accessed by third parties without our consent. Indemnification by User You agree to indemnify, defend and hold us and our affiliates, business partners, officers, directors, employees and agents harmless from any loss, liability, claim, demand, damage, or expense (including reasonable legal fees) asserted by any third party relating in any way to your use of this website or breach of these Terms of Use. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, which shall not excuse your indemnity obligations. Third Party Websites, Content and Products and Services Links or pointers to other websites and references to products and services offered by third parties are provided to you for convenience only and do not constitute an endorsement or approval by us of the organizations that operate such websites, the content on such websites, or of such third party products and services. As we have no control or responsibility over websites or content maintained by other organizations, or for products and services offered by third parties, we do not assume any liability for your use of any of the foregoing, which use you acknowledge and agree shall be at your own risk. Proprietary Rights WSMMG, the WSMMG logo and other identifying marks of WSMMG are and shall remain the trade-marks and trade names and exclusive property of WSMMG, and any unauthorized use of these marks is unlawful. Other trade-marks on this website are the property of their respective owners. All content on this website is the copyrighted property of WSMMG (or, in certain cases, other users of this website or third party content providers) and is protected by international copyright law. Information on this website may be used by you only for your personal use as provided for in these Terms of Use, but may not be taken out of context or presented in a misleading or discriminatory manner. Any rights not expressly granted to you are reserved by us. General If any provision of these Terms of Use is held invalid or unenforceable in any respect by any court having competent jurisdiction, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions of these Terms of Use shall continue in full force and effect. No waiver of any provision of these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision of these Terms of Use. These Terms of Use shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict of laws provisions thereof to. The parties consent to the jurisdiction of the courts of, and venue and suits in, Toronto, Ontario. It is the express wish of the parties that these Terms of Use, the Privacy Policy and other notices on this website have been drawn up in English. C’est la volenté expresse des parties que la présente convention ainsi que tous les documents légales qui s’y rattachent soient rédigés en anglais. With the exception of a breach by you of intellectual property rights, in the event of any dispute, the parties shall, at the shared expense of both parties, use their best efforts to mediate the dispute by an independent mediator appointed by WSMMG, with such mediation to be held in the City of Toronto, in the Province of Ontario. In the event that the aforementioned mediation is unsuccessful, the parties agree that the dispute shall be resolved by a single arbitrator pursuant to the Arbitrations Act (Ontario), with the arbitration to be held in the City of Toronto and the law applicable thereto shall be the law of the Province of Ontario. The arbitrator appointed pursuant to the Arbitrations Act (Ontario) shall be entitled to award costs of the hearing in addition to the resolution of the claim, and the decision of any such arbitrator shall be final and binding and not subject to appeal. These Terms of Use are binding upon you, your heirs, executors, beneficiaries, successors and assigns and you may not assign this Agreement to any other party without our prior written consent, which consent may be withheld in our sole discretion. We may assign this Agreement to any affiliate or successor company of WSMMG without notice thereof to you. GRAPHICS DESIGN WSMMG has an experienced in house graphic designers. Why not let us design, print and deliver the flyer right to your door. We can design any product that we offer as part of our print services. We work closely with all our clients to ensure that they get exactly the design they are looking for. Our design services include: Flyer and brochure design Postcard design (great for event promotions) Business card template design Logo design Web Design Services Here are some examples of the work we’ve done for some of our clients in the past. For information about pricing or if you have any other questions CLICK HERE TO CONTACT US FOR MORE DETAILS. HELP! This section has been developed to help answer any questions our clients may have about our products and how to use our web site. We continually add new questions to this section as we receive them. Our goal is to make your visit to our site as easy as possible. If your question is not answered here please contact us by CLICKING HERE. What is aqueous coating? Aqueous Coating is a quick-drying, water-based, protective coating that is applied during the printing process. Aqueous coatings provide great protection from scuffs and marks. Print Jobs will be resistant to smudges, fingerprints and scratches during shipment and as an end product. Even with an aqueous coating, you are still able to write on the product with a permanent marker. Aqueous coating can be added to a project for a small price. What is a bleed? “Bleed” is the term for printing that goes right to the edge of the paper. If you want to have coloured backgrounds or images continue to the edge of the print job they must continue past the trim marks to the full bleed margin. If they do not continue to the full bleed margin you most likely will end up with white strips along the edge of the product due to the cutting process. The file size with bleeds will be 0.25? larger than the final cut size in both dimensions. So if you are designing an 8.5 x 4.5 flyer the size of your design file would be 8.75 x 4.75.CLICK HERE for more info. How do I set up my files for print? You can click on the FILE SETUP link at the top of the page. This will give you all the information you need to setup your file for upload. We also included print-ready templates that you can download which contain the perfect settings we require for a job. What is CMYK? CMYK ( also called 4 colour ) is a subtractive color model that masks Cyan, Magenta, Yellow, and Key (black) together to form different colours and to “subtract” the brightness from a white background. All professional printing is done using CMYK. What are pixels/inch? Pixels per inch ( also called DPI – dots per inch ) is a measurement of the resolution of a computer screen or image. It is a the ratio between the size of the display in inches and the total number of pixels in the horizontal and vertical directions. A higher DPI means there will be more colour information in each inch of space because there are more pixels with less space between them. A high DPI yields a sharper and better quality image. Most colour printing requires 300 DPI, anything less that this will result in a sub par print job. What printing process do you use? Adpress Printing uses the 4 colour printing process ( CMYK ). We use this method to print rather than RGB printing because: It uses less ink than RGB based printing, therefore is more economical for our customers 4 colour printing is capable of producing richer dark colors than RGB printing What kind of paper do you print on? All of our flyers and brochures are printed on either 70lb or 100lb Gloss Text paper. Our postcards and business cards are both printed on 14pt card stock. I don’t see the size that I’m looking for, do you offer custom sizes? Of course we do. Simply call us at 416.744.6778 or contact us. I don’t see the amount I’m looking for, can I get a custom amount? Yes you can. Simply call us at 416.744.6778 or contact us to request a custom amount for your job. What file formats do you accept? All files must be in .PDF format before uploading. Please make sure your PDF does not include layers, as this will drastically increase the file size of your image. How do I design folded and/or double sided flyers? The best way to design folded flyers is to take a blank piece of paper and actually fold in the way you wish to order it. This will give you an example to follow while designing. Please make sure to label your files yourname_front.pdf / yourname_back.pdf. For folded flyer please use yourname_inside.pdf / yourname_outside.pdf My upload did not work, what should I do now? The internet is a handy thing, but sometimes things go wrong which prevent a file upload from fully going through. If your file size is greater than 50 MB then it may not work on all browsers. You can simply us WETRANSFER, it allows you to send 2GB emails for free. Can I cancel my order after I have paid? We understand, that sometimes there may be a reason to cancel an order, and we do allow cancellations, however we expect you to understand that any cancellation must me made BEFORE your order has gone to print. How can your prices be so cheap? does this mean the printing is cheap quality? No way! Our prices are so low because WSMMG Printing works hard every day to find new ways to lower the cost to the customer, without even the slightest sacrifice of our quality work. We are dedicated to our passion of printing! Do you design flyers, brochure, business cards and postcards? Our very experienced and versatile in-house graphic designer will design anything you need for print on any of the printing medium we offer. You can see samples of our work and more information by clicking here. How do I upload Files larger than 50 MB? Our secure upload page can only handle uploads of up to 50MB in size. If your files is larger than this you will need to use direct FTP access to upload your files. CLICK HERE to view the FTP page. Or you can use WETRANSFER which allows you to send 2BG emails for free. if you have any questions, comments or general inquiries please let us know by filling out the form below, or by e-mailing us at sales@wsmmg.com. We can also be contacted at 1 647.341.6005. We always love to hear from you our customer and we will make our best effort to reply in a timely manner. Thank you in advance.